First, I hate the interface of True Image. Acronis forgets most people don't live in the backup software all day, and I feel I have to partially relearn the program each time the settings need to be changed.Every setting should have a ? so (clearly written) help could be found on every option. I've done tech for 35 years, and find myself trying to figure out what some of the options do. I can say with confidents 80% of my clients couldn't setup a weekly full backup in under an hour, and forget about setting up email notification if the backup fails, establishing the number of backups to keep, determining the difference in the backup methods, etc. And forgot about restoring a single folder or heaven forbid, a full machine restore.With that said, this is not the fault of eBay or the seller and I've installed True Image for at least 25 clients.The program had a great auction price, arrived quickly, and installed successfully on three PCs. No complaints about the eBay experience.Read full review